Fair, Transparent & Hassle-Free
At Dream Destination, we understand that travel plans can change due to unexpected circumstances. While we always strive to accommodate our guests whenever possible, organizing a trip to Bhutan requires advance confirmation of visas, Sustainable Development Fees (SDF), accommodations, licensed guides, transportation, domestic services, and other travel arrangements.
Many of these services are prepaid and become non-refundable as your travel date approaches. Our cancellation policy is designed to be fair, transparent, and easy to understand for both our guests and our partners.
How to Cancel Your Booking
All cancellation requests must be submitted in writing via email.
Your cancellation request should include:
Full name of the lead traveler
Booking reference number
Tour package name
Scheduled arrival date
Reason for cancellation (optional)
A cancellation becomes effective only after you receive written confirmation from Dream Destination.
Cancellation Charges
The following cancellation terms apply unless otherwise stated in your booking confirmation.
| Cancellation Period | Refund Eligibility |
|---|---|
| More than 60 days before arrival | Full refund of tour payment, less any non-refundable processing fees, bank charges, visa fees (if already processed), and government fees that cannot be recovered. |
| 31–60 days before arrival | 50% of the ground handling cost will be refunded. Non-refundable government charges, permits, and processing fees will not be refunded. |
| 30 days or less before arrival | No refund. |
Government Fees & Sustainable Development Fee (SDF)
Refunds relating to government fees, visa processing fees, or the Sustainable Development Fee (SDF) are subject to the regulations of the Royal Government of Bhutan in effect at the time of cancellation.
If these fees have already been remitted to the appropriate authorities and are deemed non-refundable, Dream Destination will not be able to reimburse them.
Flight Cancellation
International airfare is generally booked separately by travelers.
If Dream Destination has arranged domestic or international flights on your behalf, cancellation and refund conditions will follow the airline’s fare rules and policies.
Any airline cancellation charges will be deducted from the refundable amount.
Hotel Reservations
Accommodation providers maintain their own cancellation policies.
If hotels charge cancellation or no-show fees after confirmation, these charges will be deducted from any eligible refund.
No-Show Policy
If a traveler:
fails to arrive,
misses their scheduled arrival,
leaves the tour after it has begun,
or does not use any booked services,
no refunds will be provided for the unused portion of the tour.
Changes to Your Booking
If you wish to modify your itinerary instead of cancelling, we will do our best to accommodate your request.
Changes may be subject to:
availability,
seasonal pricing,
permit regulations,
additional accommodation costs,
transport changes,
or administrative fees.
Some itinerary modifications may not be possible after permits have been issued.
Force Majeure
Dream Destination shall not be held responsible for cancellations, delays, or itinerary changes caused by circumstances beyond our reasonable control, including but not limited to:
natural disasters
earthquakes
floods
landslides
severe weather
epidemics or pandemics
government restrictions
civil unrest
strikes
border closures
airline disruptions
acts of terrorism
war
unforeseen safety concerns
Where possible, we will assist guests in rescheduling their travel or recovering refundable amounts from third-party suppliers. However, Dream Destination cannot guarantee refunds for costs that have already been incurred.
Refund Processing
Once your cancellation has been confirmed and all refundable amounts have been determined, eligible refunds will be processed within 2–3 weeks.
Refunds will normally be made using the same payment method originally used for the booking.
Please note that international bank processing times may vary depending on your financial institution.
Non-Refundable Charges
The following items are generally non-refundable once incurred:
Visa processing fees
Bank transfer charges
Credit card processing fees
Currency conversion fees
Government permit fees already paid
Confirmed accommodation deposits
Confirmed transportation deposits
Special event or festival bookings
Customized services purchased specifically for your tour
Travel Insurance
We strongly recommend that every traveler purchase comprehensive travel insurance before travelling to Bhutan.
Your policy should ideally cover:
trip cancellation
medical emergencies
evacuation
baggage loss
travel interruption
flight delays
personal liability
Travel insurance provides protection against unexpected events that may not be covered under our cancellation policy.
Contact Us
For cancellations or booking assistance, please contact us directly.
Email: dreamdestinationtravelbhutan@gmail.com
Our team will respond as quickly as possible and guide you through the cancellation process.
Policy Acceptance
By confirming a booking with Dream Destination and making payment, guests acknowledge that they have read, understood, and agreed to this Cancellation & Refund Policy.
